Politique de remboursement

Returns

You have 30 days after your order is delivered to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your receipt or proof of purchase.

To start a return, contact us through our Contact page with your order number and the reason for the return. We will reply with return instructions. Items sent back without first asking us cannot be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, and you will not need to pay any return shipping.

Return shipping

For returns that are not due to our error (for example, you changed your mind), the customer pays the return shipping cost. Original shipping is free, so nothing is deducted from your refund for it.

Exchanges

The fastest way to get a different item or style is to return the one you have and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need extra time to show the refund.